🛒 Orders & Shopping
Q: How do I place an order?
A: Browse our electronics and products, click “Add to Cart”, and proceed to checkout. You can also contact us directly for bulk purchases.
Q: Do I need an account to order?
A: No, you can checkout as a guest. But creating an account helps you track orders and makes future shopping faster.
Q: Can I order multiple products at once?
A: Yes, simply add as many items as you want to the cart before checking out.
💳 Payments
Q: What payment methods do you accept?
A: We accept M-Pesa, bank transfer, and cash on delivery (for select areas).
Q: Is my payment secure?
A: Yes, we use secure payment gateways and SSL encryption to protect your information.
🚚 Shipping & Delivery
Q: Do you deliver across Kenya?
A: Yes, DiscoveryEME delivers electronics and other products nationwide.
Q: How long does delivery take?
A: Nairobi deliveries typically take 1–2 working days, while deliveries outside Nairobi take 2–5 working days depending on location.
Q: Can I track my order?
A: Yes, you’ll receive order updates and tracking details once your package is dispatched.
📦 Returns & Warranty
Q: Do your electronics come with a warranty?
A: Yes, most of our electronics include a manufacturer’s warranty. Warranty details are listed on each product page.
Q: Can I return a product?
A: Yes, items can be returned within 7 days if they are unused, in their original packaging, and meet our return policy.
Q: What if I receive a faulty product?
A: Contact us immediately with your order details, and we’ll arrange for a replacement or repair under warranty.
🔌 Products & Stock
Q: Do you sell genuine electronics?
A: Absolutely. We source directly from trusted suppliers and authorized distributors to ensure all our products are original.
Q: What kind of electronics do you sell?
A: We stock a wide variety including phones, laptops, TVs, audio systems, home appliances, and accessories.
Q: Do you offer bulk/wholesale deals?
A: Yes, contact us for special rates on bulk purchases.
📞 Contact & Support
- 📧 Email: support@discoveryeme.com
- 📞 Phone: +254 721 348060
- 🏢 Location: Nairobi, Kenya
